Like Mecca and Sephora, Adore Beauty is brand agnostic, rather than beholden to leading cosmetics companies, and sells 13,000 products across more than 200 … They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! BE WARNED! Discover amazing user & professional reviews for Adore Beauty at Adore Beauty. A call would have only taken them a few moments to redirect the parcel. 478 likes. Their website is so easy to use even if you have no idea what you're looking for. But only the 1st order is shipped so I waited 2 days later and the 2nd parcel is still not ship. Adore Beauty, Aberdeen. WOULD THIS COME FROM Melb, what would be total cost also is this product FDA approved. All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc. It came literally the next day after I ordered it. Hey there, we're so sorry to hear you were having some trouble with one of your orders! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Ltd. All Rights Reserved. The courier service is very strange, my partner bought stuff recently but no invoice, zero ways to call or communicate. If you're able to provide your order number I would be happy to send through your invoice to the email address attached and have a look into the whereabouts of your order! And love the Tim Tam. A 3 week delivery time does sound like a significant delay though, so we can absolutely look into this for you if you follow either of the avenues above :). Their customer service is always impeccable and they make the shopping experience so easy and fun. Ordered items for Christmas presents on the 6th of December. Purchased twice and all are dispatched very quickly. Keep up with your podcast too! DATA-LED Working at a cosmetics counter during her university holidays, Morris had … I tried to engage Live Chat, waited for nearly 3 hours and then had to disconnect. Adore Organic Innovation is considered one of the best companies out there because of their high-end products that actually work. I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast.I’ve never had a bad experience! © 2021 ProductReview.com.au Pty. While many other brands of hair dye at this price range turn out to be dangerous for your hair, the Adore product is totally opposite. Adore cosmetics has developed some of the best cosmetics in the market. I asked for the ETA. I LOVE Adore Beauty!! Very nicely packaged with a few extra treats. ProductReview.com.au has affiliate partnerships. Adore Beauty has 10-20% selected brands for Click frenzy. There are tons of Adore cosmetics reviews online that you can check too. I placed 2 orders on the same day right after one another. This is what separates you from all the rest. I absolutely love visiting and would highly recommend Claire and … It shouldn’t be that hard to understand when customer is asking for a tracking number of an order and they still couldnt get it right. I got frustrated that it didn’t state this on their website or on my cart while purchasing the item (every other online merchant happens to highlight BACKORDER/PREORDER in RED w... hen purchasing an item). Our warehouse team are super quick with packing and shipping orders so it can be a bit tricky to catch one before it leaves us. © 2021 Trustpilot A/S. Adore Beauty is an Australian ecommerce website that offers global and domestic beauty and personal care products, some of which are exclusive to Adore. fresh stock with GWP and super quick delivery, Great products, super quick delivery, fantastic company, No way to contact them!! Adore Beauty is Australia’s first cosmetics retailer to sell exclusively online. Adore Beauty Headquarters Info. I was in love with the shower cap the moment I saw it and I had to have it. Enjoy FREE EXPRESS Shipping & Afterpay on our curated collection of 200+ beauty brands including Dermalogica, The Ordinary, Estée Lauder & Kérastase. Our phones team are also kept pretty busy most days, so if you're unable to get through, we suggest leaving a voicemail with your order details and we'll get back to you asap. Like the last couple of bad reviews, I'm also waiting on an order placed a week ago with no invoice, dispatch notice or delivery details - but they were happy to take my money (and not a small amount either). I can assure you that all of the stock we sell is genuine and well within the expiry date. It also makes me wonder how AdoreBeauty can have such quick turnarounds for orders when the shipping is free. I was planning to send this to a friend but due to my first order I thought I will get it at my address and I am glad I didn't send it directly as it looks like a pack from eBay or wish.. I've heard/seen Adore Beauty for quite sometime before I made my first purchase. I was trying to get hold of customer service and although it took quite a while. Haven’t tried the items that I purchased (Blonde trio by Eleven) yet, but they smell amazing and looking forward to it. You can find the corporate head office address and headquarters in VIC 3070. I'm always wary buying online but I cannot believe how efficient this company is. Tried to call them immediately to cancel (no one was available and they suggested opening a live chat window)Finally locate the Live Chat on their site which was almost impossible to find, only to discover it was a DEAD LINK. To … I thought I’d settle for 3 X $100 but was unable to buy them. If your package still hasn't arrived to you, please provide us with your order number and we would be happy to look further into this for you :), Hey Louise, we're so sorry to hear you didn't have the best experience on our site! Free shipping over $50 Free return on all orders! I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast. Our email response time can take a few business days however if you leave a voicemail when you call us we will always get back to you asap. Adore beauty products delivery and customer service 2nd to none. It sounds like there must have been a bit of a technical error involved, we'd be happy to look further into this and get it all sorted for you. They also have a great selection of products. I am always happy with the service i get from Adore Beauty, even though i always purchase the same Skinceuticals product but it always arrives very well packed and very quick postage. Australia New Zealand The delivery is so quick. We would be happy to look further into this for you if you're able to provide your email address or order number? Well done team. I bought the Skinceuticals one and it came orange in colour. I watched the tutorials, used the products, tried the process twice and NOTHING! Once you sign up, they regularly send you sample offers so it's worth keeping an eye out for these when you are looking to buy something. I have made a number of purchases from Adorebeauty.com.au and every time I get excited to receive my package. Tried unsuccessfully to order a voucher for my daughter. Will be taking this company to the retail ombudsman. I have been using Adore cosmetics Essence facial firming serum for at least 3 years and I love this product. Anything to do with skin care- Adore Beauty is the place to go! Hi there, I would like to buy the "Photon Skin Rejuv Face and Neck Mask for anti aging. Hi Patricia, thanks so much for the feedback. I would like to have the option/freedom to choose Australia Post even if it is more slow because I have ethics, wish to support public services like AusPost which are essential for small and rural businesses, push for a world where people who do essential and dangerous work are fairly protected instead of shoved aside. Not sure which product to choose for Hyperpigentation. ♀️ We give you the facts, you decide how you want to do beauty. What's more, I was left without a response from customer care for 10-20 mins at a time. I've been buying my beauty products from AB for ages, and I will continue to do so. Hi Nikolai, we're so sorry to hear you didn't have the best experience with us! Not only that, they were a day late posting it, even though it was on express postage. Address: Adore Beauty headquarters is completely transparent when it comes to contact information and location of the Adore Beauty. The perfect way to spend a lovely afternoon! I recall when I used to purchase cheap makeup when I was younger, and it didn’t help my complexion a bit. Never ordering from here again. Amazing is all I can say. Salaries, reviews and more - all posted by employees working at Adore Beauty. Was told that item was on back order. Emailed them twice and tried calling three more times with no reply. I've gone ahead and double-checked our system and it doesn't look like the email address that you are reaching out to us from is subscribed to our newsletter or can be found anywhere in our systems. All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc.delivery is free and incredibly fast and they always include a free product sample with your purchase.They always have special deals and great little freebie incentives happening.They only stock quality products and their prices are invariably on point.Adore Beauty really is the good schizz! Your trust is our top concern. Ordered a couple of men's skincare products and delivery took only two days from their store to Adelaide. Adore Beauty’s 90-day return policy offers free return shipping for selected items only. Merry is A DELIGHT not only to buy from, but also as a person! For convenience when you want to use it, it does also offer AfterPay. Otherwise, you're more than welcome to send us an email through to: email@example.com, Hey Jennifer, thanks so much for leaving this feedback, I've tried to locate returns form from you for this item but was unable to find one with the information provided. Contacted customer care TWICE, only for them to send Toll emails to redirect parcel. Love the product I have bought many times now and will continue to purchase it from Adore Beauty. They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! I love shopping from Adore Beauty, and can't wait for them to continue to add brands to the site. Every other business should take note and see how efficient and friendly they are. So easy to purchase what I needed (black chicken Axilla deodrant paste) I got free shipping and it was delivered within a week, even though covid has caused so many delivery delays. No phone service - says they're busy and to leave a message. This is a terribly run business or a scam. Write a review. Great prices and a good range. Claire Bentham's lymph massage is an absolute must for anyone who is trying to get the body in balance and likes a deep massage. Worse website I’ve ever used!! Highly recommend! Will order more products through website again!! Uber, Delivero...Read more. I've tried to save a few bucks buying on this store, but it doesn't worth the problems and headaches dealing with their customer service. I will contact them tmr and will ask them to cancle (it will tak ages again and not sure will that be possible), im done. Listing monitored by Adore Beauty representatives. Every other business should take note and see how efficient and friendly they are. Adore Beauty is the most reliable, flexible and enjoyable place to purchase beauty products! Have tried FB Messaging, with no response. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. The prices aren't cheap but it's got the best brands and lots of free samples with every purchase. However, if you shop perfumes from The Scent Room, you can return any unopened full-size purchases for free. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I ordered my sister and mom's Christmas gifts on Monday and my order was ready by the next day.Everything was swiftly delivered on Wednesday and nicely packaged with paper tissue inside as protection.My $20 voucher was not e-mailed to me after order confirmation and my package was missing the free deluxe sized sample but my free sachet sample and timtam was there. I ordered products from Adore Beauty on 28 th November. There are 1 customers that Adore Beauty, rating them as excellent. #1 Beauty Site. The Adore line has some of the finest creams and (especially) cutting-edge technology on the market. I wanted to order a gift voucher but couldn’t get past checkout. I am just very sick of calling and no answer and online chat and have to wait ages and they cant even understand the basic question I am asking. All rights reserved. Shop the latest brands online today. It’s crazy, frustrating and so annoying!! The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. I got good service. J'adore Beauty Rooms is beautifully decorated and designed to create a wonderful experience. Any method that helps you save money will be listed. Something odd is going on with this company. A big thank you for prompt delivery could not believe how fast I received my products & what a pleasant surprise upon opening parcel to find complimentary gifts along with my order, Fast but concerns for the delivery drivers. Adore Beauty’s head office and warehouse was previously combined but rapid expansion has meant the company had to split their operations, with head office remaining in Northcote. Adore Beauty clearly cares about their customers. Adore Beauty clearly cares about their customers. Their delivery is always spot on and have a human touch. Uber, Delivero... o etc. FOR SHAME!!!! They sent me a Tim Tam.how is that a sample for a beauty product. Ordered items for Christmas presents on the 6th of December. I love adore beauty and I spend a LOT of money through them but I had to say how DISAPPOINTED I am with their samples, I have just spend over $600 and I got one sample and a tim tam. 0 reviews. It doesn’t matter where you live – with us, you’ll have access to over 200+ cosmetics brands and more than 11,000 beauty care products. I’m definitely going to be shopping here a few times. Our phone team are super busy with lots of inquiries, especially around this time of year, so please leave a voicemail if you're unable to get through and they will call you back asap :) Otherwise, you're more than welcome to send us through an email to firstname.lastname@example.org, Hi Li, we apologies for the delay in getting back to you - December is an extra busy time for us! I didn't find them cheaper than others or anything special at first, until I found something I want on a good deal on their site. I did have to pay small postage but worth it for a product I wasn’t going to use. Anything to do with skin care- Adore Beauty is the place to go! Items always came with abundant samples and little gifts and are beautifully packed! I also got my free samples and a little treat! I can see this order has bee all sorted now but once again I want to sincerely apologise that it turned into a bit of a difficult situation for you! A big thank you for prompt delivery could not believe how fast I received my products & what a pleasant surprise upon opening parcel to find complimentary gifts along with my orderContacted Customer Service to thank them & received a gracious reply from them.The whole experience shopping has been happyWould highly recommendElizabeth Martyn. They arrived super fast in recyclable cardboard packaging with a free tim tam. December is a very busy time for us so we do have slightly longer wait times through our usual channels but for the most urgent repsonse, we recommend calling us and leaving a voicemail if you're unable to get through, our Phone team will get back to you asap!